Privacy policy

What we collect

• Contact and identity: name, email address and mobile phone number you enter at checkout (the phone number is also used to generate your personal door code), or the name and email you optionally leave to open the in-suite guest guide.
• Booking details: the suite, dates, number of guests, price breakdown, any message you send us, and the version of the terms you accepted with a timestamp.
• Payment: handled entirely by Stripe. We receive and store only Stripe’s references (customer, payment and saved-card identifiers) and the amounts — never your card number.
• Marketing consent: whether you ticked the optional offers box, when, and where.
• Technical data: standard server logs (IP address, browser, pages requested) kept by our hosting provider for security and debugging.

Why we use it

• To take, confirm, manage and fulfil your booking, including sending check-in details.
• To charge the agreed price, process refunds, and — per the booking terms — damage charges.
• To meet legal and tax obligations (for example GST/PST/MRDT records).
• To prevent fraud and resolve payment disputes.
• To send occasional offers, only if you opted in; every email has an unsubscribe link.

Who we share it with

Only the providers that run this service, each limited to what they need: Stripe (payments), Supabase (database hosting), Vercel (website hosting), Resend (transactional email), and Bunny CDN (photos — no personal data). Our calendar sync with Airbnb shares only which dates are booked, never who booked them. We do not sell or rent guest information.

How long we keep it

Booking and payment records are kept for seven years after the stay to satisfy Canadian tax record-keeping requirements. Marketing consent is kept until you withdraw it. Abandoned requests that never completed payment are kept briefly for fraud review and then removed.

Your rights

Under Canada’s PIPEDA and British Columbia’s PIPA you can ask to see the personal information we hold about you, have it corrected, withdraw marketing consent, or ask us to delete what we are not legally required to keep. Email hello@nomi.homes and we will respond within 30 days.

Cameras

Exterior security cameras cover the entrances, driveway, yard and bin area of the property for safety and to deter theft or vandalism. There are no cameras inside any suite. Footage is kept briefly and reviewed only when there is an incident.

Cookies and security

This booking site uses only functional storage (remembering your selected dates in your browser; a sign-in cookie for our own admin area). Payment pages are served by Stripe over encrypted connections. We restrict access to booking data to the people who operate the rentals.

Contact

Nomi Homes, Burnaby, BC · hello@nomi.homes